A medical and healthcare assistant supports healthcare providers, medical practices, or health-tech companies with administrative, scheduling, and patient communication tasks.
A great Medical / Healthcare Assistant (HCAs) does not just complete tasks. They own a function that directly frees you to grow. Here is what that looks like in a scaling business:
01Manage patient scheduling, appointment confirmations, and reminders
02Handle patient correspondence and follow-up communications
03Manage medical records, documentation, and data entry
04Process insurance verifications and prior authorizations
05Support billing coordination and claims follow-up
How this hire moves your business forward: Administrative work pulls healthcare providers away from patient care. A dedicated medical assistant reclaims that time and ensures patients receive responsive, organized communication from your practice.
Why LatAm
Why LatAm Produces Great Medical / Healthcare Assistant (HCAs)s.
LatAm medical assistants with US healthcare experience are available, particularly in countries like Mexico and Colombia where US health administration practices are well-understood. HIPAA awareness and healthcare platform familiarity are standard for US-facing roles.
The timezone overlap with the US is strong. LatAm professionals work within 1 to 3 hours of US Eastern time, so there is no async lag, no late-night handoffs, and no communication gap.
Skills & tools
Know What a Great Medical / Healthcare Assistant (HCAs) Actually Brings to the Table.
Beyond the resume, here are the skills, tools, and traits that separate strong performers from strong interviewers.
Hard Skills
Patient scheduling and coordination
Medical records management
Insurance verification and authorization
Healthcare billing support
Patient communication
Common Tools
Kareo / Athenahealth / eClinicalWorks
Epic (basic)
Google Workspace / Microsoft 365
Insurance portals
Zoom / telehealth platforms
Soft Skills & Traits
Patient-focused and empathetic
Precise with medical records and documentation
HIPAA-conscious
Organized and reliable
Clear communicator with patients
Compensation
What You Can Expect to Pay.
Based on Sur market data and regional benchmarks. Figures reflect total cash compensation.
Seniority
US Annual
LatAm Annual
You Save
Entry
$42,000
$16,800
$25,200 / yr
Mid level
$56,000
$22,800
$33,200 / yr
Senior
$72,000
$30,000
$42,000 / yr
Spot the right hire
What to Look For, and What to Watch Out For.
Green Flags
HIPAA-trained and takes patient privacy seriously
Accurate and organized with medical records and documentation
Professional and empathetic in patient communication
Manages scheduling and follow-up without letting anything fall through
Red Flags
No HIPAA training or awareness
Imprecise with medical documentation
Has only worked in LatAm healthcare systems with no US healthcare exposure
Our process
Our Process for This Role.
We do not post and wait. Every Medical / Healthcare Assistant (HCAs) search we run is built from scratch around your business, your stage, your team, and your goals. And at every step, we are thinking about how this hire helps you grow.
1
Onboarding Call
We start by understanding what you actually need.
2
Role Scoping and Assessment Design
We build a precise role profile and design the custom skills assessment before we search for anyone.
3
Sourcing
We source actively across LatAm and the Caribbean and through our network.
4
Prescreening and Phone Screen
Every candidate is internally screened then put through an English phone screen.
5
Your Shortlist
3 to 5 candidates delivered early in the process with background, audio clip, and our team's recommendation.
6
Skills Assessment
Shortlisted candidates take a custom assessment built to replicate the actual work of the role.
7
Hire and Guarantee
We support the offer, help structure compensation for retention, and back every placement with a 90-day guarantee.
Common Questions About Hiring a Medical / Healthcare Assistant (HCAs).
2-3 weeks typically. Most placements are made within 21 days of the onboarding call.
Most LatAm professionals work within 1 to 3 hours of US Eastern time.
All Sur placements speak fluent English. We screen for language ability on every search. High business English required (stakeholder-facing).
A LatAm medical assistant with US healthcare experience delivers the same patient coordination and administrative support as a US-based hire at significantly lower cost. Sur screens for HIPAA awareness and US healthcare platform familiarity.
If your hire does not work out within the first 90 days for any reason, we replace them at no additional cost.
Yes. Sur ensures all healthcare assistant candidates have HIPAA training before placement.
Yes. Telehealth coordination is a core competency for remote medical assistants.
Ready to Hire a Medical / Healthcare Assistant (HCAs) Who Actually Moves the Needle?
Let us design the role together and find you the right person from LatAm.