Most agencies send you resumes. Sur sends you the right person. Our process is designed to understand your business first, then find the talent that moves it forward.
The wrong hire does not usually come from a bad candidate. It comes from a bad brief. A job description that does not reflect what the role actually needs to do. A search that optimizes for speed over fit. An offer built on guesswork instead of real market data.
And then the hire leaves after six months because the compensation was not right and nobody thought about how to keep them.
Sur starts differently. Before we search for anyone, we spend time understanding your business, your team, your goals, and exactly what this hire needs to accomplish. We also help you design a compensation structure that is fair, competitive, and built to keep great people in their seats for years. Retention is not an afterthought here. It is part of the hire.
Every Sur placement follows the same proven process. It moves fast, stays transparent, and ends with someone who is ready to contribute from day one.
We start with a conversation about your business, not your job description. We want to understand how you operate, what you have tried before, where you are growing, and what success looks like in this role.
We translate what we learned into a precise role profile with responsibilities, must-have skills, seniority level, and the right LatAm compensation range. We also define the full interview process at this stage, including building the custom skills assessments candidates will take. You review and approve everything before we search.
We go into the Latin American and Caribbean talent market with your role profile in hand. We do not post and wait. We actively source from our network and reach out directly to candidates who match. Every candidate is fluent in English and available for US business hours.
Every candidate who looks like a match goes through our internal prescreening process. We review their background, experience, and work samples against the role profile. Most candidates are cut here.
Every candidate who clears prescreening goes through an English phone screen with our team. We are listening for fluency, communication style, clarity under pressure, and how they present themselves professionally.
We present a curated shortlist of 3 to 5 candidates early in the process. Each comes with their background, an audio clip, and our team's recommendation on fit.
Shortlisted candidates take the custom skills assessment built for your specific role. These are designed to replicate the actual work: mock calls, simulated tasks, verbal instructions, realistic scenarios. Not basic homework.
Once you select your candidate, Sur supports the offer and onboarding. We help structure compensation built for longevity. Every placement is backed by our 90-day guarantee.
Sur was not built by recruiters. It was built by business operators who have hired for these roles and know what it takes to grow a company. That changes everything about how we hire.
We source across all of Latin America and the Caribbean. We know where the best talent is in each market, what they expect, and how to attract them. For roles where it makes sense, we can expand the search beyond these regions as well.
Compensation guesswork loses candidates before you hire them and loses employees after. Sur brings real, current salary benchmarks for every role. We also help structure compensation for retention so the person you hire is still with you two years from now.
Our assessments are custom-built for each role and designed to replicate actual work. We use audio clips, verbal instructions, and simulated scenarios including mock video calls and realistic job tasks. These are not generic screening tests.
This is not a qualifier we add when relevant. It is the standard for every Sur placement.
Sur communicates over Slack or whichever channel your team prefers. We work async, we move fast, and we keep you updated without requiring weekly calls or formal check-ins.
Once your role profile is scoped and approved, we typically have you ready to hire within 21 days of your onboarding call. From there, the pace is yours.
Every Sur placement is backed by a 90-day guarantee. If your hire is not working out for any reason during the first 90 days, we will replace them at no additional cost. No runaround, no fine print, no fee.
Tell us what your business needs next. We will tell you who to hire, what to pay, and how fast we can get them started.