An IT support specialist provides technical support to employees - troubleshooting hardware, software, and network issues and keeping the team's technology working reliably.
A great IT Support Specialist does not just complete tasks. They own a function that directly frees you to grow. Here is what that looks like in a scaling business:
01Respond to and resolve employee IT support tickets
02Set up and configure hardware, software, and accounts for new employees
03Troubleshoot network, connectivity, and peripheral issues
04Maintain IT asset inventory and documentation
05Escalate complex issues to systems or network engineers
How this hire moves your business forward: IT downtime is lost productivity. A dedicated IT support specialist keeps your team unblocked and your technology running so everyone else can focus on their work.
Why LatAm
Why LatAm Produces Great IT Support Specialists.
LatAm IT support professionals are experienced with US business technology environments including Microsoft 365, Google Workspace, and common hardware and SaaS platforms. Many hold CompTIA or similar certifications.
The timezone overlap with the US is strong. LatAm professionals work within 1 to 3 hours of US Eastern time, so there is no async lag, no late-night handoffs, and no communication gap.
Skills & tools
Know What a Great IT Support Specialist Actually Brings to the Table.
Beyond the resume, here are the skills, tools, and traits that separate strong performers from strong interviewers.
Hard Skills
Hardware and software troubleshooting
Account and access management
Network troubleshooting
IT asset management
Ticketing system management
Common Tools
Jira Service Management / Zendesk
Microsoft 365 / Google Workspace
Active Directory / Okta
Slack
Asset management tools
Soft Skills & Traits
Patient and helpful
Clear explainer of technical issues to non-technical users
Organized and systematic
Reliable responder
Proactive maintainer
Compensation
What You Can Expect to Pay.
Based on Sur market data and regional benchmarks. Figures reflect total cash compensation.
Seniority
US Annual
LatAm Annual
You Save
Entry
$42,000
$16,800
$25,200 / yr
Mid level
$58,000
$22,800
$35,200 / yr
Senior
$75,000
$30,000
$45,000 / yr
Spot the right hire
What to Look For, and What to Watch Out For.
Green Flags
Resolves common issues quickly without escalating everything
Communicates technical issues clearly to non-technical users
Organized IT asset inventory that is always current
Proactively identifies recurring issues and suggests solutions
Red Flags
Escalates every non-trivial issue without attempting resolution
Cannot communicate with non-technical users clearly
No formal IT training or certifications
Our process
Our Process for This Role.
We do not post and wait. Every IT Support Specialist search we run is built from scratch around your business, your stage, your team, and your goals. And at every step, we are thinking about how this hire helps you grow.
1
Onboarding Call
We start by understanding what you actually need.
2
Role Scoping and Assessment Design
We build a precise role profile and design the custom skills assessment before we search for anyone.
3
Sourcing
We source actively across LatAm and the Caribbean and through our network.
4
Prescreening and Phone Screen
Every candidate is internally screened then put through an English phone screen.
5
Your Shortlist
3 to 5 candidates delivered early in the process with background, audio clip, and our team's recommendation.
6
Skills Assessment
Shortlisted candidates take a custom assessment built to replicate the actual work of the role.
7
Hire and Guarantee
We support the offer, help structure compensation for retention, and back every placement with a 90-day guarantee.
Common Questions About Hiring a IT Support Specialist.
2-3 weeks typically. Most placements are made within 21 days of the onboarding call.
Most LatAm professionals work within 1 to 3 hours of US Eastern time.
All Sur placements speak fluent English. We screen for language ability on every search. High business English required (stakeholder-facing).
A LatAm IT support specialist delivers the same technical support quality as a US hire at significantly lower cost. US business technology experience is widely available in the LatAm market.
If your hire does not work out within the first 90 days for any reason, we replace them at no additional cost.
Yes. Remote IT support is a well-established function in LatAm. Video calls, remote desktop tools, and clear documentation make remote IT support highly effective.
CompTIA A+ for hardware and general support. CompTIA Network+ for network support. Microsoft or Google Workspace certifications for cloud environments.
Ready to Hire a IT Support Specialist Who Actually Moves the Needle?
Let us design the role together and find you the right person from LatAm.