An account manager owns the ongoing relationships with existing clients - ensuring satisfaction, managing renewals, identifying expansion opportunities, and serving as the primary point of contact for the customer.
A great Account Manager does not just complete tasks. They own a function that directly frees you to grow. Here is what that looks like in a scaling business:
01Serve as the main relationship owner for an assigned book of accounts
02Conduct regular check-ins and business reviews with clients
03Drive contract renewals and identify upsell opportunities
04Resolve client issues and coordinate internal teams on escalations
05Track account health and report on retention and expansion metrics
How this hire moves your business forward: Account managers protect your existing revenue while growing it. They are your insurance against churn and your most efficient source of expansion - existing customers buy more when relationships are strong.
Why LatAm
Why LatAm Produces Great Account Managers.
LatAm account managers bring strong relationship skills and commercial instincts developed in US-facing client roles. Many have backgrounds in sales, customer success, or professional services.
The timezone overlap with the US is strong. LatAm professionals work within 1 to 3 hours of US Eastern time, so there is no async lag, no late-night handoffs, and no communication gap.
Skills & tools
Know What a Great Account Manager Actually Brings to the Table.
Beyond the resume, here are the skills, tools, and traits that separate strong performers from strong interviewers.
Hard Skills
Relationship management
Renewal management
Upsell and expansion selling
Account health monitoring
Executive communication
Common Tools
Salesforce
HubSpot
Gainsight
Zoom
DocuSign
Soft Skills & Traits
Relationship-driven
Commercially minded
Proactive communicator
Organized
Executive-level presence
Compensation
What You Can Expect to Pay.
Based on Sur market data and regional benchmarks. Figures reflect total cash compensation.
Seniority
US Annual
LatAm Annual
You Save
Entry
$60,000
$24,000
$36,000 / yr
Mid level
$80,000
$33,600
$46,400 / yr
Senior
$100,000
$42,000
$58,000 / yr
Spot the right hire
What to Look For, and What to Watch Out For.
Green Flags
Has a clear system for managing a portfolio of accounts
Can speak to a specific expansion or save they drove
Tracks account health proactively, not just reactively
Executive-level communicator who clients trust
Red Flags
Reactive account management - only calls clients when there is a problem
No commercial instinct - cannot identify upsell opportunities
Poor CRM hygiene makes their book unmanageable
Our process
Our Process for This Role.
We do not post and wait. Every Account Manager search we run is built from scratch around your business, your stage, your team, and your goals. And at every step, we are thinking about how this hire helps you grow.
1
Onboarding Call
We start by understanding what you actually need.
2
Role Scoping and Assessment Design
We build a precise role profile and design the custom skills assessment before we search for anyone.
3
Sourcing
We source actively across LatAm and the Caribbean and through our network.
4
Prescreening and Phone Screen
Every candidate is internally screened then put through an English phone screen.
5
Your Shortlist
3 to 5 candidates delivered early in the process with background, audio clip, and our team's recommendation.
6
Skills Assessment
Shortlisted candidates take a custom assessment built to replicate the actual work of the role.
7
Hire and Guarantee
We support the offer, help structure compensation for retention, and back every placement with a 90-day guarantee.
3-4 weeks typically. Most placements are made within 21 days of the onboarding call.
Most LatAm professionals work within 1 to 3 hours of US Eastern time.
All Sur placements speak fluent English. We screen for language ability on every search. High business English required (stakeholder-facing).
A LatAm account manager brings the same relationship depth and commercial instinct as a US hire at significantly lower cost. The best candidates have managed books of US-facing clients with measurable retention and expansion results.
If your hire does not work out within the first 90 days for any reason, we replace them at no additional cost.
An AM is more commercially oriented - owns revenue targets. A CSM is more outcomes-oriented - owns customer value realization. In practice, many companies combine the roles.
Depends on account complexity and ACV. High-touch enterprise AMs manage 20-40 accounts. Mid-market or SMB AMs can manage 80-150+.
Ready to Hire a Account Manager Who Actually Moves the Needle?
Let us design the role together and find you the right person from LatAm.